Refund Eligibility:

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Proof of purchase is required for all refunds.

Requests for refunds must be made within 30 days of the purchase date.

Non-refundable Items:

Gift cards

Sale items

Personalized items

Refund Process:

To initiate a refund, please contact our customer service team at [email@bestboy.com] with your order number and reason for the refund.

Once your request is approved, we will provide you with instructions on how to return the item.

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds:

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Late or Missing Refunds:

If you haven’t received a refund within 10 business days, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

If you have done all of this and still have not received your refund, please contact us at [email@bestboy.com].

Return Shipping Costs:

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email@bestboy.com].